Terms of Business

Last updated: 28 October 2026

These terms govern the services provided by Lead Lancer Ltd ("we", "us", "our"), company number 16334407, registered office: 65 Ground Floor Flat, Mount Nod Road, London, England, SW16 2LP. By engaging our services you ("the client") agree to these terms. A signed proposal or service agreement may supplement or override these terms; where they conflict, the signed agreement prevails.

Our services

We provide performance-based cold calling and appointment-setting services for commercial service companies. The exact scope, target volumes, pricing and performance criteria for your campaign are set out in your proposal or service agreement.

Fees and payment

• Fees are as stated in your proposal or invoice. Performance-based fees become due when the agreed criteria (for example, a qualified quote opportunity) are met.
• Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
• We may charge interest on late payments at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• All fees are exclusive of VAT, which is added where applicable.

Your responsibilities

• Provide accurate information about your services, pricing and target market, and tell us promptly about any changes.
• Ensure that any prospect data you supply to us has been collected lawfully and may be used for the campaign.
• Attend, or make reasonable efforts to rearrange, appointments we book for you.

Compliance

We carry out calling activity in line with applicable UK law, including the Privacy and Electronic Communications Regulations (PECR), and screen against the Corporate Telephone Preference Service (CTPS) register where required. Both parties will comply with UK GDPR in respect of any personal data shared or processed.

Intellectual property

Call scripts, processes and materials we create remain our property unless agreed otherwise in writing. Your branding, data and materials remain yours.

Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, our total liability arising from the services is limited to the fees you have paid us in the 3 months before the claim, and we are not liable for indirect or consequential losses, including loss of profit or business.

Termination

Either party may end the engagement with 30 days' written notice unless your agreement states otherwise. Fees properly due for work completed or criteria met before termination remain payable.

General

• These terms, together with any signed agreement, form the whole agreement between us.
• Neither party may assign the agreement without the other's written consent.
• If any part of these terms is found unenforceable, the rest continues to apply.
• These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms: yusuf@leadlancer.ai.